Every time you create a new person in the database, they will not be able to log in until you explicitly grant them login rights. This restriction is in place for security reasons. If the admin clicks Send Password Instructions, the system will automatically uncheck Unable to Login, allowing the user to access their account.
Search for the person in the Search bar and then click on their profile.
Scroll to the end of the page and make sure the last box, Unable to Login, is NOT checked.
Click Update. Then click Send Password Instructions — this will notify the user that they can now log in.
💡Note:
The Unable to Login function is used for:
- Members/volunteers who are not currently authorized to log in.
- Admin staff/volunteers who no longer assist the organization.
- Only Admins can uncheck this box.
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