How to send password instructions to a person?

Learn how to send password instructions and how a user can reset their password on the HV platform

Step 1: On the homepage, search the name of the person

Step 2: Click on the name of the person

Step 3: When you arrive on the ‘general page’ of the person, scroll down to the bottom of the page.

Step 4: Click on “SEND PASSWORD INSTRUCTIONS”

Step 5: When this message appears, click on “OK”

You will see a confirmation message

The person will then see an email in their Inbox

Open the email and click on “CHANGE MY PASSWORD”

Now enter a “new password”

Confirm the new password

Click on “CHANGE MY PASSWORD”

There will then be a successful confirmation message