What are the rights management for a SERVICE REQUEST MANAGER?

Service Request Manager (Rights Used for Volunteer Managers)

The Service Request Manager has access to the following functions:

• Access Active Volunteers and Groups.
• Create, edit, and manage Service Requests.
• Access and review Service Evaluations.
• Create Volunteer Matches.
• Search for Members and Volunteers.
• View member information and membership details. Access is limited; payment information and prospects are not visible.
• Create new Volunteer Profiles and edit information in the Volunteer tab.
• Send instant messages to volunteers or groups regarding Service Requests.

Email Notifications for the Service Request Manager

The Service Request Manager may receive the following email notifications:

• Volunteer Service Request Matches: BCC'd on confirmation emails sent when a volunteer is matched with a service request.
• New Service Requests: If this notification setting is enabled, receives an email when a member submits a new service request.
• Volunteer Permits and Insurance: Receives notifications when volunteer permits or insurance are expiring.
• Service Evaluations: Receives notifications for evaluations rated 1–3 stars, which may require attention.
• Poor Check-Ins: Receives notifications when a check-in indicates that a member is not doing well.