How to send password instructions to a person?

This guide explains how an Admin can send password instructions to a user and how the user can create or reset their password on the Helpful Village platform.

Send Password Instructions

Step 1: Search for the Person

From the homepage, use the search field to find the person by name.

 

Step 2: Open the Person’s Profile

Click on the person’s name to open their profile.

 Step 3: Open the General Tab

Once you are on the person’s General tab, scroll down to the bottom of the page.

Step 4: Send Password Instructions

Click SEND PASSWORD INSTRUCTIONS.

 

Step 5: Confirm the Instructions Were Sent

A confirmation message will appear to let you know that the password instructions have been sent successfully.

The user will receive an email with instructions in their inbox.

Step 6: Open the Email

Open the email and click CHANGE MY PASSWORD.

Step 7: Enter a New Password

Enter the new password you would like to use.

Step 8: Confirm the New Password

Enter the new password again to confirm it.

Step 9: Submit the New Password

Click SUBMIT.

Step 10: Password Successfully Changed

A confirmation message will appear indicating that the password has been successfully changed.