How to make sure your users are getting your emails

In order to prevent emails from going to the spam folder, it is important to ask your users to add these emails to their contact list. They should add 3 email addresses:

1. village@helpfulvillage.com We will use this email when the system sends password instructions.
2. yourvillage@a.helpfulvillage.com The system uses this email address when we send emails to an individual. (messages to an individual, etc). Please, replace the word in red with the shortcut we use in the url of your village. For instance: dcwaterfront@a.helpfulvillage.com
3. You should also ask your users to add to their contact list, the email address that we use to send your MailChimp message. You may find this email address by going to Admin-->Settings-->Email tab, the address will be in the the FROM EMAIL field. See image below:

Please, check out also this training article: https://support.helpfulvillage.com/hc/en-us/articles/4421431453335-What-to-verify-if-users-think-they-are-not-receiving-emails