How to change the notification emails recipients ?

Your Helpful Village platform sends a number of email notifications to the admin(s). The Helpful Village platform requires you to have one ‘main’ admin email. For security reasons, only the Helpful Village team can change that email address. 

When HV sets up your platform, we use the email address given to us (or the main point of contact) as the ‘main’ admin email address. However, if you need to change it, please send us a ticket request or email support@helpfulvillage.com with the new email address that you wish to use for admin notifications.

Menu > Admin > Settings > Contact Info (tab) is where you can define the email addresses that will receive email notifications from your Helpful Village platform.

Besides admin notifications, you can add email notification recipients if you have multiple managers for different areas of your Village operations. Admins can edit the other notification recipients, but not the main admin email address.

How does HV send email notifications to the corresponding managers?

For any admin email that is generated by your HV platform, the system will first try to send it to the corresponding manager specialist (for instance donations will go to your treasurer). If no specialized manager or email address has been specified, the system will send that email to your admin email instead.