Which are the options to pay a Helpful Village invoices?

Helpful Village invoices can be paid in different ways depending on your Village’s setup. The invoice page will show the available payment options.

Option 1: Pay by Credit Card

If you select Credit Card, you can pay the invoice immediately using a card.

💡Note: 
Credit card payments may include a credit card processing fee, which will be shown in the invoice total before you submit payment.

Option 2 (recommended): Pay by Bank Transfer (ACH)

ACH (Automated Clearing House) is a secure U.S. bank transfer method that allows you to pay invoices directly from your checking account. ACH is often easier because:

• It helps avoid issues with expired/replaced credit cards

• Fees are typically lower than credit card fees

• It’s convenient for ongoing monthly payments

How to set up ACH and pay an invoice (step-by-step)

Step 1:
Open the invoice and scroll to the Payment section. You will see a dropdown that says Please select.

Step 2: 
From the payment method dropdown, select Bank Transfer (ACH). Fill in your Village Bank Account information (below is just an example). Then click Add Bank Account & Authorize.

Step 3: 

Helpful Village uses Stripe to securely connect and verify your bank account. Click Agree and continue to proceed.

Step 4: 

Stripe will prompt you to select your bank and sign in.

1. Select your bank from the list or type down the name of it. Then click on the bank name and click Continue.

2. Thyen continue through your bank’s login steps.

Stripe may ask if you want to save your bank connection with Link. This is optional and is only meant to make future payments faster. If you choose to save it:

1. Enter your email address and phone number

2. Click Save with Link

If you prefer not to save it:

• Click Finish without saving

Step 5: 

To complete ACH setup, you must accept the ACH Debit Authorization. This authorization allows Helpful Village to electronically debit your bank account to pay invoices.

1. Check the box next to ACH Debit Authorization

2. Click Authorize & Finalize Setup

After you authorize ACH, you will see a confirmation message at the top of the invoice page:

“ACH Mandate has been successfully accepted. You can now proceed to pay the invoice.”

This means your bank account is now authorized for ACH payments, and you can continue with paying the invoice.

Step 6: 

Once ACH is selected as your payment method, you will see the invoice amount to pay and the Pay Invoice button.

1. Confirm Bank Transfer (ACH) is selected under Select Payment Method

2. Review the Amount to pay (this may include a small ACH processing fee of 0.8% of  the amount, which will be shown on the screen)

3. Click Pay Invoice to submit the payment

If you do not see the micro-deposit after a few business days, or if anything looks unclear in the verification step, please contact Helpful Village Support and include:

• The invoice number (if applicable)

• A screenshot of what you see on the invoice payment page

• (If micro-deposits are involved) a screenshot of the micro-deposit transaction showing the full description/code