What are the Membership Status options ?

Active: Active member have access to member features and make service requests.

Expired: Expired Members are able to log in but cannot submit service requests. When logged in, they will have the possibility to renew their membership online via credit card.

- This status is marked automatically, the member is then added to the ‘prospective renewals’ mailing list and has a prospect task created by the system. The ‘main’ admin or dedicated members manager then receives an email notification informing them of these changes.

Dropped: Unsatisfied customers that canceled or ended their membership early, etc. Similar to expired but did not let membership passively run out. If they drop off early, you need to change the expiration date to the day when they dropped off.

Deceased: When a member passes away during their membership, you can set his status to this value.  When setting status to deceased you can add a death date and this member will no longer be counted as active members from that day.

Deleted: Accidental members/test members, mistakes, place to put members that you don’t want to count towards any statistics.