How to refund a payment?

In order to find the member you would like to issue a refund to, type in their name of in the search bar.

You will then see your member's profile. Go to their "Pay" tab, and click VIEW for the payment you would like to refund under the heading "User Payments"

Scroll down, and click [ADMIN] EDIT

Scroll down and click [Admin] Refund, and then "OK" to the confirmation pop-up.

You will then see the following yellow banner that shows that your refund has been successfully issued.

💡Note:

Some refunds may take up to a week to process.

For additional aid, watch our video tutorial: VIDEO TUTORIAL