How to refund a payment?

Follow these steps to issue a refund for a member's payment.

Step 1: Find the Member

Use the search bar to find the member you would like to issue a refund to.

Step 2: Open the Payment

Open the member's profile and go to the Pay tab.

Under User Payments, find the payment you would like to refund and click VIEW.

Step 3: Edit the Payment

Scroll down and click [ADMIN] EDIT.

Step 4: Issue the Refund

Scroll down and click [ADMIN] Refund.

A yellow confirmation banner will appear once the refund has been successfully issued.

💡 Note: Some refunds may take up to one week to process.

Video Tutorial

For additional guidance, watch our VIDEO TUTORIAL: How to Refund a Payment/Donation.