How do I Request Background Checks for Volunteers? – HELPFUL VILLAGE

This tutorial explains how to request a background check for a volunteer, review the status of the check, and access the results once it has been completed.

Step 1: Open the Volunteer’s Profile

Begin by opening the profile of the volunteer you would like to run a background check in.

Step 2: Open the Volunteer Tab

Select the Volunteer tab.

💡 Note:
If the person is a new volunteer and does not yet have volunteer information, select Create Volunteer Info for This User under the Volunteer tab.

Step 3: Request the Background Check

Scroll to the bottom of the Volunteer Information section until you find Background Checks.

Select Request Background Check.

You will be taken to a page explaining what is included in the background check and the associated cost.

The cost of the background check is initially charged to your Village. The volunteer can reimburse the Village through a donation. For information about how a volunteer can pay for their own background check, see the training article.

Step 4: Confirm the Request

Check the box confirming that the background check fees can be charged to your Village, then select Send Email to Volunteer.

💡 Note:
If your Village does not want the volunteer to reimburse the cost of the background check, select Request Background Check Without Donation.

Step 5: Request a Volunteer Donation

If you selected the option for the volunteer to reimburse the cost of the background check, you will be taken to an email page.

You can use the provided email template or create your own message, then select SEND.

The request has now been sent. The volunteer will receive:

An email from Checkr with instructions for completing the background check.
The email you sent requesting their donation.

For more information about the volunteer's process, see the training article.

Background Check Results

Once the background check has been requested, you can monitor its status directly from the volunteer's profile.

Go to:

Volunteer Profile → Volunteer → Background Check

The Background Check results box will display a different color depending on the current status of the check.

Background Check Results:

Background Check Status Colors

The different colors indicate the current status of the background check:

You will receive an email notification when the background check has been completed.

Additional Resources

You can also review these live demonstrations: