How do I Request Background Checks for Volunteers?

Begin by going to the profile of the volunteer you wish to perform the check on 

Select the "Volunteer" tab

💡Note:
If the volunteer is new, select ‘Create Volunteer Info for This User’ under the "Volunteer" tab.

At the very bottom of the volunteer info you will find a section titled "Background Checks"

Select "Request Background Check"

You will then be led to a page explaining what is included in the background check, as well as explaining the cost. 

Costs will be charged to your Village, but the volunteer can reimburse you through a donation. More information about how a volunteer can pay for the check personally is explained in another document. See this training article

Check the box accepting fees to be charged to your Village → select "Send email to volunteer"

💡Note:
If your Village does not want the volunteer to pay for their background check select "Request background check without donation".

Your request for a background check has now been sent. 

If you selected for the volunteer to pay for the background check, you will then be directed to this page:

Fill out the template or create your own email message → select SEND

Your request has now been sent and the volunteer will receive an email from Checkr as well as the email you sent requesting their donation. 

To learn about how the process continues for the volunteer, see this training article

Background Check Results:

Once you have requested the background check, you can check the status of the results on the volunteer’s profile.

Go to profile → select "Volunteer" → scroll down to "Background Check" section → The results box will be a different color depending on the status of the check

Result box colors:

You will receive an email when the background check is completed.

Check out these live demos: https://support.helpfulvillage.com/hc/en-us/articles/5606704034455-Live-demo-Background-Checks

https://support.helpfulvillage.com/hc/en-us/articles/6921647025303-Live-demo-Background-Checks-packages