Reset password token is invalid

If you are having trouble resetting your password for your Helpful Village account, read below.

One possible error message, is that your Reset password token is invalid. 

Why do I get this error?

This message appears when the reset code for your account (the token) in your reset password email is out of date. 

It is possible that you are using an old password instructions email. Please make sure, you always use the most recent password instructions email.

Even if you are using the most recent email, the token is perishable and if the email is too old, that token doesn't work anymore.

What should I do?

Whenever you get this error message, you should send a new password reset email. Make sure you are using the most recent password reset email, and try to use it as soon as you receive it. The shorter the time between sending the password reset and actually using it, the better the chances that the “token invalid” error doesn’t happen.

Additionally, if you encounter the error again, please try logging in and click the “Forgot Password” button to generate a new reset link.