How to send an Email with HV Email Messenger?

The Email Messenger feature is available only when your Helpful Village platform is synchronized with a MailChimp account.

For more information about MailChimp, please refer to the MailChimp guide.

Step 1: Open Email Messenger

Go to:

Admin → Email Messenger

Step 2: Create a New Email

Click:

NEW EMAIL

Step 3: Select the Recipients

Use the dropdown menu to select the appropriate recipient group.

Step 4: Add the Email Subject

Enter a title for your email.

The title will be used as the subject line of the email.

Step 5: Write Your Email

Enter your message in the designated text area below:

Dear * | FNAME | *,

The FNAME field is a personalization field that automatically inserts the recipient's first name.

Step 6: Send the Email

When you have finished composing your email, click:

SEND

at the bottom of the page.

A yellow confirmation message will appear:

Message successfully sent to Email outbox queue

Your email will then appear in the LIST OF EMAILS.

💡 Important Note About MailChimp Synchronization

• Always update a user's email address in Helpful Village, not directly in MailChimp.
• Helpful Village synchronizes user information with MailChimp to keep the information up to date.
• This synchronization works from Helpful Village to MailChimp. Changes made directly in MailChimp will not be sent back to Helpful Village.

Live Demo

For a step-by-step demonstration, see the Email Messenger Live Demo:

https://support.helpfulvillage.com/hc/en-us/articles/5854570821655-Live-demo-Email-Messenger