What is a Missing Membership Payments report?

Our missing payments report will greatly assist you in serving as a visual representation for you to keep track of members who have missed their payments.

Go to Admin → Reports → Reporting Docs

Scroll down to the "Memberships" heading, and click "Missing Membership Payments."

Click "Create Report."

After you click "Create Report," you will be able to open a file that shows you a list payments that you should review and take care of. Only members missing payments appear on this report.

Upon selecting Create Report the screen will read “The report task is running.”

Upon finishing the task, the report will be sent to your email as an excel spreadsheet.

For One time payments:

You will know if a member is missing a payment if their "Paid until date" and "Expiration date" does not match. That being said, if the member matches, they are current with their payments!

For Monthly payments:

You can further see how many missing monthly payments a member has from "Missing payments?"

From the "Joined date," each monthly payment will be added from the "Joined date" to the "Paid until" date. When you receive a monthly payment notification from Stripe, one month will be added to the "Paid until" date automatically. 

For example, if a member joined on January 1st and has a membership of 12 months, but made their first monthly payment January 1st, then the "Paid until" date is February 1st. Hence, there are 11 missing monthly payments since the member only made one payment. 

Recommended lecture: Member Manager Training