How to archive, remove or delete a user from your village? – HELPFUL VILLAGE

Here you will learn how to remove someone permanently from your HV platform.

WARNING: THIS CAN ONLY BE DONE BY AN ADMIN.

Reasons why you would need to do this: Maybe someone has a duplicate profile, there is spam person/profile (it happens), or someone who no longer needs to be in your database.

This should ONLY be done for mistake profiles, duplicates, or spam. When removing someone, their profile and their associated data will be altered and will be difficult to retrieve. If you are looking to ‘retire’ or stop a volunteer, member, or someone else, please visit these documents.

Search the person or find the person who you would like to remove.
Once you have found their profile, click on the ‘General’ tab and scroll down to the "Rights Management" section in grey.
In the right-hand side corner, select "Archive User."
A notice will appear asking ‘"Are you sure?" - Click "OK".
Done! The user has been archived.

💡Note:
If a user is archived by accident and needs to be retrieved, please email support@helpfulvillage.com with:

Your Organization’s Name

First and Last Name of the user

Email of the user if possible

Some of the archived person's data may be changed after they are unarchived.

It is not possible to archive a person who has associated payments or associated service requests. In this case, we will show this message:

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